Honesty Is The Essence Of Business
The first two days the company returned a machine equipment. What's the matter?
It is not the equipment of our company, not, but because the two devices do not connect well, the effect is not ideal.
The customer is cereal bar business, before the other manufacturer bought a peanut candy bar cutting machine, now and we cooperate to do a material line equipment, result two equipment to wear the unsatisfactory. Just like the couple, they need to be fit, fit, and have a rapport.
This is our old customer, frank, when we find he expressed the hope that the cooperation, do a manage stock line, without further ado, the customer didn't sign the contract is agreed, the payment for goods came the next day.
Received the payment, immediately production, more than half - month equipment. The equipment was sent to the customer's factory, and we were able to debug it. The results were not very popular. The technicians were there for continuous debugging, and the improvement was satisfactory for three days. The friend who makes candy knows that the front cutting machine is too long, the cut candy has been cooled, the corners are a bit of waste, then the material line is in relative trouble.
The boss thinks twice and gives the customer a phone call, stating the situation, indicating that the equipment will be returned to us, and we will make appropriate improvement according to the previous cutting machine. As for the money, we should calculate it. So there's the return device.
Because of this, I have a deeper understanding of "good faith business". As a producer, we are responsible for our products and responsible for our customers. Honesty is not the black letter of the paper, but the moral of our heart. A clear conscience is a sure thing. How can customers trust you if they don't ask? How dare I believe you?